Quality Assurance

Product and delivery quality can only be assured by close cooperation.
Through our office in DongGuan, China, we are able to work both short- and long-term on supplier development.

Here in China, we have an independant quality team.
They audit and mini-audit our production partners all year long.
They keep a permanent control over our production.

Audits:

Selection and development of our production partners always starts with a quality audit.
This process is based on evaluation criteria to identify areas of potential improvement and includes follow-up of our production partners’ performance.

Mini-Audits:

We implement action plans on an on-going basis to address areas of potential improvement that have been identified through the audit.
To follow up existing action plans and establish new ones we visit all our production partners in Asia at least once a month.

The agenda for these mini-audit comprises:

• Follow up of delivery precision and quality
• Analysis of complaints to identify the origin of deficiencies in the production process
• Follow up of corrective actions